This is how I talked to Globe (see at the end of the message what my concern was):
Thank you for raising your concern to our attention. Our apologies for the inconvenience this may have caused you. We appreciate your patience and we ask that you extend it a bit more by providing your personal details as outlined below. These will be essential in providing you the information you need.
May we clarify the details of your concern?
For verification purposes, kindly provide us the following information below:
· Security PIN (if any)
· Account Name
· Mobile Number/s
· Account Number/s
· Birthdate
· Complete Mother’s Maiden Name
· Current Plan
· Complete Billing Address
· Special instruction/password of your account
Should you need further assistance, you may reach us through any of the following channels:
Web: talk@globetel.com.ph
Talk2GLOBE Chat: http://www.globe.com.ph/talk2globe
Globe Facebook Fan Page: http://facebook.com/globeph
@talk2GLOBE on Twitter: http://twitter.com/talk2globe
Roaming Hotline: +6327301212 – toll-free using a Globe postpaid mobile phone number or *131*6327301212# using a Globe prepaid mobile phone number (regular roaming rates shall apply)
Or through our hotline: 211 (toll-free via Globe mobile, min. load balance of Php 7.50 for prepaid) or (02) 730-1000 (toll-free via any Globe landline nationwide, toll-free within Metro Manila using other landline network carrier). Regular rates will apply using other landline network carrier outside Metro Manila.
Sincerely yours,
Andie Mulato
Globe Customer Service
—–Original Message—–
From: “guus@inspiration-for-success.com” <guus@inspiration-for-success.com>
Sent: Saturday, March 29, 2014 6:33 PM
To: “talk@globetel.com.ph” <talk@globetel.com.ph>
Subject: Case ID #3448947| GLOBE Customer Inquiry-Broadband
Tried to chat and was disconnected like five or ten times. Not easy to talk to Globe it seems.