I ended up in a very unsatisfying call with a call center agent, trying to find some solution, my solution, for a, for me, very big problem. But for some reason we couldn’t, as we were, or felt, both limited in our options? I in my solution, he in his procedures and policies and instructions.
Our Father, Who art in heaven,
Hallowed be Thy Name.
Thy Kingdom come.
Thy Will be done, on earth as it is in Heaven.
Give us this day our daily bread.
And forgive us our trespasses,
as we forgive those who trespass against us.
And lead us not into temptation,
but deliver us from evil.
Amen.
The sad thing I often see in these situations is that in the end everybody loses, loses something.
And I blamed, and often blame, the procedure, the procedures, the policies, the organizations bigger than humans.
But my partner, or I myself based on what my partner repeated from many times before, somehow got a little closer to learning a bit more about understanding.
And while thinking a bit further, maybe, just maybe, I was just as limited in my options as I the other person. As I had my solution in mind, which may have been as much a limitation as the solution of the other party.
So maybe, just maybe, I was trespassing as much as I thought the organization, procedure, policy or whatever I thought was trespassing me, my rights, my ideas.