I was pleasantly surprised when I was offered a refund of the delivery cost of something I ordered from Amazon. And my concern finally even seemed to be related to something on my side, like someone not opening the gate for the person trying to deliver the package.
And this reminded me of what I heard about a major hotel chain as that hotel chain gave every employee an amount like USD 200.00 to deal with concerns of guests that need immediate attention. And I thought that type of trust towards guests, customers and staff was a very good idea. And apparently Amazon has something similar in place.
And yes, it had a very positive effect on me, on the conversation, as I was just given something, for free and unneeded, just because I took the time to report some issue I did not understand.
So yes, if I am ever in a position again to implement something like that in my company I will certainly do. Even though it is probably much harder here, in The Philippines, than in the western world. But I will certainly do.