So here I found myself, after a visit from the local installer from Smart who were able to get my Smart internet connection going again. And it seems the main problem with our Smart connection right now is a weak signal, possibly caused by trees growing or something like that.
And i felt a bit embarrassed because it seems Smart as an organization and the people within Smart have been doing their best to help me, even when I got more and more confused and annoyed and even angry inside, the last i didn’t show. And I still feel a bit embarrassed, but I don’t think I should be, because the problem with the Fair Usage Policy is still there. And the choice of implementing that policy, as a policy and technically, has made everything around problems with our internet connection very confusing and annoying, for me as I guess for the staff within Smart. And I don’t need to be embarrassed about that and everything around it and my complaints and cause around it. But being me I still am, and if I’m a bit like you, like other humans, I guess you can understand that.
And I guess another presumption is still somehow valid. And that is that a company like Smart, with increasing internet demand and improving technology, should still be able to serve me as a customer on a certain plan, no matter whether there are trees growing or not. And the same applies with Globe, who just disconnected me because, as far as I know, technically they can’t serve me properly at the moment. But to me disconnection a business account from an internet company this way is just ‘not done’, from a business as well as a human perspective.
But actually I am kind of happy with all that happened, as it made me think that what I want for humanity is not as simple as i thought. And that organizations like Smart and Globe still work and that there are indeed humans within those organizations trying to help customers, people. And that indeed there were people visiting me today trying to give me back internet access, even though our connection is kind of beyond what the system is capable, of is designed for. And they did and I am writing this from home and I was able to connect our computers to the internet, so all the things that i need updated and such did happen and is happening right now.
So this whole thing around being fully without internet while having two connections because of our location and expected problems with that, brought about a lot of thoughts. And it also brought me back to one of the ideas of Kim Cooper: “Sort this from that”. As there are many things going on.
So some facts or thoughts:
- the wireless signal for our Smart internet connection is very weak;
- the environment, like growing trees or something, probably makes the signal even go weaker over time;
- I don’t trust Smart anymore, as before my complaints in my experience improved the connection;
- many or most people within large organizations do want to help people, but are often just limited, either by knowledge or by being limited by their management;
- (large) organizations are (still) driven by money, by greed, as that’s just how we built our world;
- I and you are part of the system. I often see myself switch roles from demanding customer to helpless human to not willing or not being able to pay business man or consumer;
- there is a lot of complicated technology involved in making things, making the internet work and that technology is progressing, changing fast;
- we are all part of driving the changes, even though it has consequences like not being able to serve existing customers, people anymore;
- I am not sure if my case, my experiences with large organizations are common or not;
- I would love to pay more for my internet, but as of the moment business wise and private that’s not really an option. And this whole thing goes back to the fact that the money flow in the world is not working properly as of the moment;
- etc.
Well, enough for now, but one of my last thoughts was that there must be better ways to make companies more human again, but that the whole thing is a system, where we as customers are part of the system as well as the organizations and the people within our organizations. So we help keep the system into place with our demands, which may just be wrong based on wrong presumptions or may just be unreasonable.
Looking forward to your thoughts on this whole thing, either from within those organizations or as a customer, a human with needs an organization could deliver.