Just half an hour ago or so I saw an e-mail sent earlier today from someone within the Smart/PLDT organization who has been asked to address the concerns mentioned in my letter of February 28, 2014 to the CEO and President of Smart, Mr. Napoleon L. Nazareno. And this made me happy, as the tone of the e-mail was such that my concerns are being taken very seriously. And it confirmed to me the leadership of Mr. Nazareno, as to my feeling he has put the right person at the right level in the organization to address my concerns.

It also confirms that most likely the recent actions taken by the local engineers of Smart are related to my letter. And it confirms that Smart is concerned about the things I have been complaining and writing about, contrary to what i, what we, often feel when dealing with large organizations like this. And yes, I still have some feeling of let’s see where this goes, let’s see if they really want to improve things for everybody, but my first impression of this e-mail today is very good.

And even though I am happy, I also feel humble, as especially the engineers did so much to make it all work and they are still following up if they can do something, as the speed I experience is quite low, lower than before. And yes, I still suspect something in the Smart/PLDT infrastructure is somehow limiting the speed, but I am also not 100% sure what’s going on on my side, as I have quite some computers connected and am running IPv6 tunnels that could generate traffic I am not aware of.

And I also feel humble as I don’t know how to run an organization like Smart and keep everything working and keep so many customers happy. And I know my connection is technically OK now and I am also pretty sure there is not something like a Fair Usage Policy volume limitation implemented.

And the last brings me to the fact that I am very much pro Fair Usage Policy in the sense of sharing bandwidth, especially right now as I have the feeling internet traffic is kind of exploding. And I also know that there are other technical limits that may very well affect internet connectivity and might have put Internet Service Providers off guard. Things like number of connections, as these must have exploded during the last year or the last few years with what I see Google and Facebook implement in web pages.

And related to The Philippines in my experience it is very difficult to find proper staff, technically as well as in management positions or in non-standard customer service positions. So one of my guesses is that large companies like Smart and Globe have difficulty to get and keep their technical infrastructure in order as well as their customer support, especially in cases like mine. As in my case with Smart as well as Globe I still believe all kinds of problems came together where no one took or could take charge as it just doesn’t fit the organization and/or the Philippine culture.

And that is exactly why I have been writing my letters and kept pushing and will continue to try to find ways to improve things in The Philippines, for the Philippines. As it is a nice tropical country where i think families should live together and be able to serve each other and the world business wise with a decent standard of living. just from home and not in some far away country in some kind of low level job because of the higher pay.

Wouldn’t that be nice, The Philippines in the top 10 with all kinds of things, like e.g. best internet infrastructure in the world? Why go abroad if you can make it all happen here use and develop your skills and experience here. And enjoy the company of your family, see your children grow up here, at home?

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