I was pleasantly surprised when I was offered a refund of the delivery cost of something I ordered from Amazon. And my concern finally even seemed to be related to something on my side, like someone not opening the gate for the person trying to deliver the package.
And this reminded me of what I heard about a major hotel chain as that hotel chain gave every employee an amount like USD 200.00 to deal with concerns of guests that need immediate attention. And I thought that type of trust towards guests, customers and staff was a very good idea. And apparently Amazon has something similar in place.
And yes, it had a very positive effect on me, on the conversation, as I was just given something, for free and unneeded, just because I took the time to report some issue I did not understand.
So yes, if I am ever in a position again to implement something like that in my company I will certainly do. Even though it is probably much harder here, in The Philippines, than in the western world. But I will certainly do.

I am still subscribed to some of the kind of self help sites from the beginning of my journey with Inspiration for Success. And while I somehow believe often they are a bit too commercial, sometimes I click a link to ‘read the full story’. So today I got an e-mail from
And it inspired me to re-read my desire document. And while reading it I realized that it needs some updates. As I missed some date. Yes, you read this well, I missed some dates. But no matter what, it is still the most important document I ever wrote. As I am starting to live it, it is just me, now, nothing more, nothing less. AND I WON’T CHANGE IT, at least not the basics, not the original idea, the original thing I stated as my definite purpose, the original thing I decided to give, even though I adapted the ‘giving part’ a little as the very first original statement was just too much, like fully giving myself away, which is not the right thing to do. And I won’t change the plan, the ways to achieve my original purpose, even though they don’t really sound like a plan, but more like another goal or definite purpose. BUT THE DOCUMENT IS MINE, I OWN IT NOW. And keep in mind, what I wrote here quite some time before, when I wrote it, my definite purpose were completely impossible. Literally impossible, at least that is what I believed when I first set my basic goal.